help

ALWAYS / THERE FOR YOU

Quickly and professionally

Should an SW machine stop working, despite routine mainte- nance, we are always here for you. Our hotline experts can analyze the state of your machine and find the causes of the errors via the remote connection. For complex challenges our service technicians come on site and get your machines up and running again – quickly and professionally.

A machine stoppage is always an emergency and it becomes more expensive with every minute. That‘s why we are at your side worldwide, at any time. Contact our service hotline.

An experienced team of service specialists will either access your machine remotely with your authorization or guide you through diagnostics by phone. This will help you find the causes of the stoppage as quickly as possible so appropriate countermeasures can be introduced. For complex challenges, our international network of service teams with excellent training will help you. They analyze the errors on site at your facility and restore availability quickly.

Service Hotline | +49 7402 74-7240

The service hotline is your starting point for advice, customer-specific offers, problem analysis, identifying replacement parts, troubleshooting and planning, or preparing for 
service calls.

CUSTOMER ADVANTAGES

Point of contact for service requests and expert help when a fault occurs

Fast initial help for system malfunctions

Direct and competent contact person

Expert know-how, available fast

Business hours:

Mon-Fri: 7 AM - 10 PM, Sat: 7 AM - 8 PM (CET)

Customer service team

+49 7402 74-7240

Fault analysis

If your system has a fault our service specialists will analyze the problem. Together with you they will find the best and fastest way to have your machine back in production in short order. If required the operation managers can rely on expert know-how from the development and the production departments.

CUSTOMER ADVANTAGES

Initial documentation and technical processing of the malfunction

Concrete definition of the malfunction using the available hotline tools

Fast help is available without having a technician on site

Remote access to the machine for fast fault analysis

Access to the latest troubleshooting measures

Competent planning for service call if necessary (technician & replacement parts)

Technicians on site

Out technicians will analyze the system problem on site and eliminate the malfunction. In order to be able to respond quickly, our technicians are stationed where ever our customers are located.

CUSTOMER ADVANTAGES

Direct contact person on site

Competent service engineers for professional machine repair

Worldwide network

Short arrival times